1. Contact us
Q:How do I contact you?
Can’t find the answer you’re looking for? If you need any help, please send an email to us (email@example.com)and our professials will get in touch with you within 48hs. Please note: Our customer support email is monitored Monday-Friday with the exception of holidays.
What are the hours for the customer service live chat?
Our hours for the customer support line and live chat are from Monday through Friday( from 17.00pm-0.00 GMT -6 Time）.
Btw, if you have any excellent suggestions for our products, serviece or any other way, feel free to send us message, if your advices are accpeted and applicable ,we will send awards to appreciate you.
Q1:How do I check the status of my order?
A1:To check the status of your order, click on “My Account” and then “My Orders”. Select the order you wish to view by clicking “View Order” for more information. Or you could inquire about your products via emails
Q2:How long will my product be on shipment after phurached?
A2: Acutually, after your order it,we ussually begin to delivery it within 2 business days exception of holidays.
Q3: How do I track my order?
A3:As soon as your order has been shipped, you will receive an email including tracking information.
Q4: How long will the product delivery to your site after shipment?
A4:Totally the time of delivery are about 2-7 business days. This decided on your specific address.
In case to let you have a joy shopping experice, BabyBond cooperate with many logistics company to ensure the product delivery to your hand ASAP.
Q5:Why is my order taking so long to ship?
A5:If your order contains any pre-order item(s), we wait until all of your items become available before we ship out the order. This is a way for us to ensure we are making less of a carbon footprint and allowing us to get all of the items to you at once. We understand the current experience isn't ideal and are actively working on a long-term solution to improve our model so you won’t even feel the lag!
Keeping this in mind, please double-check the estimated shipping dates under each item that you’ve ordered. You can find this information in the Shipping Dates section on each item's page. This will let you know when your item is estimated to ship from our warehouse.
Q1:How could I pay a bill for my products?
A1:You could pay for it with card (MasterCard, American Express, Discover, Visa...) BabyBond will persist on upgrade our payment to provide more payment options in the future.
Q2:Why I can't send a payment?
1).PLZ make sure your payment information is right.
and the paypal is in normal state.
2). scrutiny your personal information is full filled.
3).If you still can't complete your payment send us email and attached screenshot.
We collect information from you when you register on our site, and place an order. When ordering or registering on our site, as appropriate, you may be asked to enter: your name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
Any of the information we collect from you may be used in one of the following ways:
To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the purpose of delivering the purchased product or service requested.
To send periodic emails: The email address you provide for order processing may be used to send you information and updates pertaining to your order, except as receiving occasional company news, updates, related product or service information, etc.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
We're here for you for all your concerns, seriously all of them. Don't forget, we stand on the side of overcommunicating when it comes to the important things.